Terms of use

1. The authenticity of all products is verified for their quality by ourselves and is also guaranteed by the manufacturer.

3. You can find various anabolic medications on our website from producers with a long history in the sports and pharmacology industries.

2. Any quality-related issues should be immediately reported to our customer care team, along with a detailed description of the issue and, if necessary, photos for verification.

ESTIMATED DELIVERY TIME

1. Orders are usually dispatched within 1 to 5 days after payment has been validated.

2. You will be advised of the expected arrival date via email and in the Order History area of your account on our website once your product has been delivered.

3. Depending on the destination, supplies are estimated to arrive within 7 to 20 days on average. The estimated arrival dates we provide are provided by the mail service and are based on typical delivery times experienced by our previous clients across the UK. It’s conceivable that the final arrival date could be up to 3-5 days later than what you were told.

METHOD OF DELIVERY

4. The packages are dispatched from our European and global warehouses utilizing the Regular Airmail delivery service.

5. The package is first flown to the nearest sorting station in your country and then transported by land to the addresses you indicated.

6. At this time, we only ship straight from our overseas warehouses.

DELAYS IN SHIPPING

7. Minor delays due to mail service difficulties can occur. However, if a package is more than 15 days late, please contact us, and we’ll investigate the situation.

8. Please understand that shipment delays sometimes occur due to technical difficulties on our end. If an order has not been dispatched for more than 7 days, please do not get anxious or be disappointed. We apologize for the inconvenience and ask that you please notify us so we can reimburse your account.

9. We are unable to expedite shipping or intervene on your behalf with the mail service provider/courier in order to expedite delivery because the mail service is outsourced and outside our control. As a result, the possibility of delays cannot be ruled out.

10. Products are stored and distributed from a variety of warehouses worldwide. As a result, your product may not arrive in one single packaged delivery, but as multiple smaller shipments often 24 to 48 hours apart. This is because we fulfil your purchase directly from the many regions where we source and deliver from, based on the closest available stock.

ADDRESS FOR DELIVERY

11. The billing and shipping addresses can be different, but the mailing address must be valid and accessible for at least 40 days after the order has been placed.

12. You’ll need to place separate orders and provide the applicable address for each item if you want an order divided and distributed to multiple addresses. However, you will only have to pay the delivery fee once for the complete combined order in this case.

13. If you move within 30 days of the projected delivery date, you’ll need to make arrangements for someone to accept the item on your behalf at your previous address. If this is not possible, we will compensate you up to 50% of the value of the inaccessible individual package.

1. Please read the ordering instructions carefully before placing an order.

2. After you submit an order, it will sit idle in our system until the funds have been received, at which point it will be processed within 24 hours.

3. You can cancel or delete an order at any time, even if it has already been paid for, provided it has been packaged yet. Please contact us as soon as possible should you seek to pause or cancel your order.

4. We will hold the (as yet unpaid) goods you have ordered in our warehouse for a one-week grace period. If a week has passed between the time you placed your order and the time you decide to go ahead with payment, please double-check with us first to see if the items you want are still in stock by contacting us.

5. In the ‘Order History’ part of your account on our website, you can check the status of your payment verification, transaction history, shipping status, and find your delivery tracking code along with other information about your order.

TRACKING CODES FOR DELIVERY

8. Be aware that the delivery tracking code associated with your order should not be confused with the mail/postal reference number as they serve entirely different purposes.

TAKING RECEIPT OF YOUR ORDER

9. As your order may arrive in multiple packages, please inform us that the package has been received.

This can be done by following these steps:

– Log in to your account on the website;

– Go to the ‘Order History’ page;

– Fill in the amount you received next to each product you ordered;

– Accept the terms by clicking ‘Accept’.

10. If any products are missing from your order at the time of receiving them, please notify us immediately; otherwise, we may decline to reship the missing items to you.

i. An incorrect delivery address was provided

ii. The delivery address provided is no longer accessible

Packages that were misdelivered and then went missing due to an erroneously entered address will not be re-shipped.

If you move before the scheduled delivery date, or if you can no longer access the post at the address you provided us with, the shipment will not be re-shipped.

If an order surpasses the expected delivery date:

It is considered delayed.

If an order surpasses the expected delivery date by 15 days:

No need to be concerned, and don’t notify us just yet.

The postal service providers sometimes operate irregular schedules.

If an order surpasses the expected delivery date by 30 days:

It is considered lost, and eligible for free reshipping.

In the unlikely scenario that this happens, kindly:

• – Notify us that the package is lost
• – Provide us with the order ID code and an alternative address so that we can reship your order.

i. The order was seized at customs

We require you to notify us in this case by submitting a photo or scanned copy of the letter received from customs so that our team can investigate the case and verify that the items were in fact seized.

iii. The order was damaged or the products were unusable

In the rare case of products being damaged in transit or being unusable (eg. product has passed the expiry date), we ask that you take photos of the damaged products, labels, and packaging, and send them to us so that we can investigate and reship them to you.

ii. The items in the order are incorrect

If you received the incorrect products that you ordered, please inform us and we will compensate you immediately with a free reshipment of the correct products.

13. RESHIPPING OUT-OF-STOCK PRODUCTS

14. RESHIPPING ADDRESS

If we need to reship any products to you as per the eligible cases outlined above, but the product is currently out of stock, we offer two options:

1. Wait until the product is back in stock again.
2. Replace the out-of-stock product with an alternative product up to the same total value.

For any orders that need to be reshipped, we require a different shipping address to prevent the same misdelivery from reoccurring. If you can’t, or don’t want to provide an alternative address then we’ll reship the order anyway, but at your own risk. If this fails beyond that, we cannot guarantee the reshipping for a second time.

15. RETURNING PRODUCTS

Should you have concerns about the products received in your order, you will not be able to return them to us. The sender’s address indicated on the package is fake, meaning we will therefore not be able to receive any returned goods and reimburse the value of those items as is the typical policy with other online stores.

Therefore please get in touch with our customer service team to discuss the reasons for being unhappy about your order and we will endeavour to find a suitable solution.

16. YOUR PRIVACY

clerkenwell-london.com handles all personal information in accordance with European legislation. Even if a foreign government makes a formal request, the data of customers submitted to the clerkenwell-london.com website will not be released.

It is your responsibility to find out whether drug transactions over the Internet for these types of products are legal in your country or region.