Contact Us

Most of the time you’ll be able to find the information about your order on one of the websites listed below, depending on the current status of your order.

If you still don’t find the information about your order, our dedicated customer support team is always ready to help and aims to answer your queries as quickly as possible.

View my order status

Find my tracking code

Track my order

Payment Status

Keep up to date on whether the payment for your order has been:

• Pending / Verified / Approved
• Declined

Sent by Email

Within 2-5 business days of your order having been verified and paid, our warehouse will dispatch your order and we will email you the delivery tracking code.

Online Tracking

Easily track your order on this website as it’s being shipped to you.

Visit aftership.com

Delivery Status

Check if your order is ready for shipping, in the process of being shipped, or being reshipped (in the case of it having been seized by customs).

Visit orderstatus.live

Visit My Account > Order History

If you cannot find the email, log into the website and see if it’s been issued.

Go to the Order History page, which you’ll find by going to My Account.

Ask our team

We value your feedback at Clerkenwell-london.com!

If you have any problems or concerns about your order, have general queries or need help in selecting the right products for you, please submit a ticket to our team.

We look forward to hearing from you!

PLEASE NOTE:

We aim to respond within 24 hours, although sometimes it may take up to 2 business days to receive a reply due to busy periods. If this happens, please be patient, and we will get back to you as soon as possible. Due to time variances in our geographical locations, a ticket submitted on a Friday may only be answered by Monday. We apologize for any inconvenience this may cause.