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Frequently Asked Questions

Find quick answers to the most common questions

1. Browse the catalogue and add products to your basket
2. Proceed to checkout
3. Enter your shipping address
4. Place the order — you will receive payment instructions by email
5. Complete payment and your order ships within 1–2 business days

No. You do not need to present a prescription to place an order on our website.

We accept Visa and Mastercard credit/debit cards, PayPal, and cryptocurrency (Bitcoin and others). All card payments are processed over a 128-bit SSL encrypted connection.

Orders are dispatched within 1–2 business days after payment is confirmed. Delivery across the UK typically takes 3–7 business days. A flat shipping fee of £27.00 applies to all orders.

Yes. All orders are shipped in plain, unmarked packaging. Our name or any product names are never used on the outside of a parcel. The recipient's details are kept strictly confidential.

Yes. We source directly from official pharmaceutical manufacturers — Alpha Pharma, Maxtreme, Dragon Pharma and others. Every product comes with its original packaging and a unique verification code that you can check on the manufacturer's website to confirm authenticity.

Once your order has shipped, you will receive an email with a tracking number. Use it to follow your parcel on the Royal Mail or courier tracking website.

You can reach us by submitting a support ticket via our Contact Us page. We aim to respond within 24 hours on business days.

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