Which delivery service is used to send the parcels?
DHL Parcel UK (previously UK mail), a postal service firm with over 50 branches around the UK, handles courier deliveries.
Should you wish to receive the goods via a different delivery service company or method, kindly contact our team who will assist you further to discuss your preferences.
When can I expect my order to arrive?
Delivery times range from 3 to 8 days after payment is received.
Is it safe to receive the contents in these packages through the mail?
You can rest assured that your parcel will arrive discretely when you receive the shipment. We pack the products with care and never reveal the contents of the package in the content description that accompanies the delivery note or include any other information that may implicate you.
To prevent suspicion, we split larger orders into smaller separate shipments to keep the sizes of the packages to a minimum – but you will be quoted for only one shipment handling fee.
There have been no documented instances of our regular customers having had issues with the law or the authorities that we have been made aware of. If you have any further concerns or questions regarding this, please contact our customer support staff for assistance.
Is the delivery fee included?
No, the shipping costs need to be paid by the customer at the time of making and paying for the order. Most of the time, the shipping charges are not more than £20.
How and when do I receive the parcel tracking code?
The parcel tracking numbers are sent to the e-mail that was specified in the ordering form at the time of purchase. Usually, we send them to our customers on the day or the morning after releasing the parcel to the courier provider.